At 9bd, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no legal jargon, no hidden practices.
These are the core privacy principles that guide how 9bd handles your personal information.
Every piece of data you share with 9bd — from your registration details to your payment information — is protected with SSL encryption. Data in transit and at rest is secured to industry standards.
9bd does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account and improve your experience on the platform.
You have the right to access, correct, and request deletion of your personal data at any time. 9bd makes it easy to exercise these rights — just contact our support team and we'll handle it promptly.
9bd only collects the data we actually need to run your account and comply with legal requirements. We don't collect data for the sake of it — every data point has a clear, stated purpose.
We don't hold onto your data indefinitely. 9bd has defined retention periods for each category of data we collect. When data is no longer needed, it is securely deleted or anonymised.
In the unlikely event of a data breach affecting your personal information, 9bd will notify you promptly and take immediate steps to contain the issue and protect your account.
This Privacy Policy applies to all users of the 9bd platform, including visitors, registered players, and anyone who interacts with our website or mobile interface. By using 9bd, you confirm that you have read and understood this policy. If you have questions at any point, our support team is available 24/7.
9bd is an online casino and sports betting platform operating at 9bd.io. We are the data controller responsible for the personal information collected through the 9bd platform. When this policy refers to "9bd", "we", "us", or "our", it means the 9bd platform and the team that operates it.
9bd is designed specifically for players in Bangladesh. Our platform supports local payment methods including bKash, Nagad, and Rocket, and all transactions are processed in Bangladeshi Taka (BDT). We understand the importance of trust in the local market, and our approach to privacy reflects that.
If you have any questions about how 9bd handles your personal data, or if you want to exercise any of your data rights, you can reach us at [email protected] at any time.
9bd collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third parties such as payment processors. Here is a clear breakdown of what we collect and why.
When you create a 9bd account, we collect:
To comply with anti-money laundering (AML) requirements and to verify your age, 9bd may request copies of identity documents such as a national ID card, passport, or driving licence. We may also request proof of your payment method. These documents are stored securely and used only for verification purposes.
9bd collects transaction data related to your deposits and withdrawals, including the payment method used, transaction amounts, and timestamps. We do not store full payment account credentials — payment processing is handled by our trusted payment partners.
When you use the 9bd platform, we automatically collect:
This data helps 9bd improve platform performance, detect fraud, and personalise your experience on the platform.
If you contact 9bd support via live chat or email, we retain records of those communications. This helps us resolve disputes, improve our service, and maintain a history of any issues raised. We do not record phone calls unless you are notified in advance.
9bd uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are inconsistent with the reasons it was collected. Below is a summary of how your data is used across the platform.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, contact details | Contract performance |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Identity and age verification (KYC) | ID documents, date of birth | Legal obligation |
| Fraud detection and prevention | Usage data, IP address, device data | Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Platform improvement and analytics | Usage data, technical data | Legitimate interest |
| Responsible gaming monitoring | Betting activity, session data | Legal obligation / Legitimate interest |
| Marketing communications (opt-in only) | Email address, preferences | Consent |
9bd will never use your data for purposes not listed above without first obtaining your explicit consent. If you have opted in to marketing communications from 9bd, you can withdraw that consent at any time by updating your account preferences or contacting support.
9bd processes your personal data on one or more of the following legal bases, depending on the specific purpose:
9bd does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.
To process your deposits and withdrawals, 9bd shares necessary financial data with our payment partners, including bKash, Nagad, and Rocket. These providers receive only the data required to complete your transaction and are bound by their own privacy and security obligations.
9bd may use third-party KYC (Know Your Customer) service providers to assist with identity verification. These providers process your identity documents on our behalf and are contractually prohibited from using your data for any other purpose.
9bd may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law. We will only disclose the minimum data necessary to comply with such requirements and will notify you where legally permitted to do so.
9bd works with trusted technology partners for services such as cloud hosting, analytics, and customer support tools. These providers act as data processors on our behalf and are bound by strict data processing agreements. They do not have the right to use your data for their own purposes.
Our Promise: 9bd will never share your personal data with advertisers, data brokers, or any third party for commercial purposes without your explicit consent.
9bd uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use.
These cookies are required for the 9bd platform to function. They manage your login session, keep you authenticated while you play, and ensure security features work correctly. You cannot opt out of essential cookies while using the platform.
9bd uses analytics cookies to understand how players navigate the platform — which pages are most visited, where players spend the most time, and where issues might arise. This data is aggregated and anonymised. You can opt out of analytics cookies via your browser settings.
These cookies remember your settings and preferences, such as your preferred language or display options. They make your experience on 9bd more personalised and convenient.
Cookie Control: You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the 9bd platform.
9bd retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The table below outlines our standard retention periods for key data categories.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal and regulatory compliance |
| Identity verification documents | 5 years after account closure | AML legal obligation |
| Transaction records | 7 years | Financial regulatory requirement |
| Support communications | 3 years | Dispute resolution |
| Usage and analytics data | 13 months (anonymised after) | Platform improvement |
| Marketing preferences | Until consent withdrawn | Consent-based processing |
When data reaches the end of its retention period, 9bd securely deletes or anonymises it. If you request deletion of your account before the end of a retention period, we will delete all data that we are not legally required to retain and anonymise the rest.
As a 9bd player, you have a number of rights over your personal data. These rights are available to all registered users and can be exercised at any time by contacting our support team. 9bd will respond to all data rights requests within 30 days.
Request a copy of all personal data 9bd holds about you, including how it is used and who it has been shared with.
Request correction of any inaccurate or incomplete personal data we hold about you on the 9bd platform.
Request deletion of your personal data where 9bd no longer has a legal basis to retain it. Some data may be retained for legal compliance.
Request that 9bd restricts processing of your data in certain circumstances, such as while a dispute is being resolved.
Request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service.
Object to 9bd processing your data for direct marketing or where processing is based on legitimate interest.
To exercise any of these rights, contact 9bd at [email protected]. We may need to verify your identity before processing your request. There is no charge for exercising your data rights.
9bd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your 9bd account has been compromised, please contact our support team immediately and change your password. We will investigate and take appropriate action as quickly as possible.
Stay Safe: 9bd will never ask for your password via email, chat, or phone. If you receive any such request, do not respond — contact us immediately at [email protected].
9bd is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to use 9bd under any circumstances.
If 9bd becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered at 9bd, please contact us at [email protected] and we will investigate promptly.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. 9bd supports responsible gaming and takes underage access extremely seriously.
9bd may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The updated policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically. Your continued use of 9bd after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 9bd handles your personal data, please get in touch. We aim to respond to all privacy-related enquiries within 48 hours.
[email protected]
For all privacy requests, data access queries, and complaints. We respond within 48 hours.
Available 24/7 via the chat icon on any page of the 9bd platform. For urgent privacy concerns, live chat is the fastest way to reach us.
Register your free 9bd account in under 2 minutes. Deposit via bKash or Nagad, claim your welcome bonus, and enjoy a platform that takes your privacy as seriously as your winnings.